FAQ
Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are processed withing 1-3 business days. Shipping times may vary as our products are made especially for you as soon as you place an order, but typically take 5-7 days.
Once your order is shipped, you'll receive a confirmation email with a tracking link.
2. Where do you ship to?
Currently, we only ship within Germany. We plan to expand internationally soon - stay tuned and follow us on social media for updates!
3. Which payment methods are accepted?
We offer the following secure payment options:
- Credit Card (Visa, Mastercard, American Express)
- PayPal
- Klarna (Rechnungskauf & Ratenzahlung)
- SEPA-Lastschrift
- Instant bank transfer
- Store Pay
- Apple Pay
- Google Pay
4. Can I return or exchange my order?
We offer a 14-day return policy. If you're not satisfied with your order, you can return it within 14 days of receiving it. Items must be unworn, unwashed, and in their original condition. For more details, check our Return Policy.
5. Can I change or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations may not be possible. Please contact us ASAP if you need assistance!
6. How do I contact customer service?
You can reach us via email at service@luzonandbeyond.com, through our contact form or our social media channels (Instagram & Facebook).
7. What materials do you use?
We use high-quality, soft and durable fabrics for all our products. Specific material details can be found in each product description.
Care Instructions:
To ensure the longevity of your Luzon & Beyond products, please follow these care instructions:
- Machine wash cold, inside out.
- Do not bleach.
- Iron on low hear (inside out).
- Do not tumble dry to avoid distortion.
- Do not dry clean.
8. Do you restock sold-out items?
Some designs are limited edition, while others may return. Follow us on social media to stay updated! :)